SERVICE DELIVERY TIMELINES

The Kenya Electricity Transmission Company and its staff are committed to providing high quality service to all our customers and stakeholders with dignity, professionalism and within the shortest time possible.

Type of Service

Service Rendered

 

Customer/Stakeholder Requirement

Response Time

Charges

Customer Service & Complaints

Customer Service

Communication of issue

Within 24 hours of receipt of communication

Free

Management of Complaints/Compliments

Complaint/Compliment

Acknowledge within 24 hours & respond within 14 days

Free

Procurement

Tender Process

Prequalification, purchase of tender documents, sealed bids, supply of goods & services

30 days

Not more than Ksh. 5000 (For printed documents)

Payments

Relevant documentation

30 days or as per the contract terms

Free

Line Trace & Land Acquisition

Land/Trace Acquisition

Valid ownership documents

90 days

Free

Crop compensation

Ownership and consent

90 days

Free

Resettlement

Ownership and consent

12 months

Free

Loss of use compensation

Ownership and consent

90 days

Free

Structures compensation

Ownership of consent

90 days

Free

 

WE ARE COMMITTED TO COURTESY AND EXCELLENCE IN SERVICE DELIVERY.